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2025
Customer Engagement Automation
Automated workflows for sending order status updates and generating potential customer leads across various communication channels.
- Role
- Backend Developer
- Year
- 2025
Private media
This project contains data and UI from a previous company environment, so screenshots are not public. The details below only describe the technical scope at a high level.
Highlights
- Designed automated workflows for sending order status updates via Zalo OA and email.
- Processed order data and purchasing habits to identify potential customers and store them in the database.
- Integrated a language model to classify potential customers and suggest appropriate messages based on their needs.